Image of EVALUASI LAYANAN SISTEM INFORMASI TICKET MANAGEMENT MENGGUNAKAN COBIT 5 DAN ITIL V3 (STUDI KASUS: BADAN PENYELENGGARA JAMINAN SOSIAL(BPJS) KESEHATAN KANTOR CABANG PALEMBANG)

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EVALUASI LAYANAN SISTEM INFORMASI TICKET MANAGEMENT MENGGUNAKAN COBIT 5 DAN ITIL V3 (STUDI KASUS: BADAN PENYELENGGARA JAMINAN SOSIAL(BPJS) KESEHATAN KANTOR CABANG PALEMBANG)

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This Study aims to evaluate the Ticket Management Information System services at BPJS Kesehatan Branch Office using COBIT 5 and ITIL V3 2011. It is known that one of the important aspects that need to be considered in implementing IT is that the services provided can support users performance to achieve the targets, vision and mission that have been determined by the company. One of them is the Ticket Management Information System which is so important for companies in reporting complaint tickets, but in its implementation there are still obstacles and there has never been a capability assessment before. Therefore it is necessary to measure the capability of the information system service process in order to improve monitoring and evaluation in the future. This study uses the COBIT 5 framework assisted by ITIL V3 2011 in determining the measured process. Based on the assessment, it was found that the current capability level (as-is) in the DSS01, DSS02, DSS03, DSS06 processes was on average at level 3 (established process), and produced an activity recommendation as a reference in service improvement and to move up to the expected capabilities level (to-be).

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Inventory Code Barcode Call Number Location Status
Mengambil data. Tunggu beberapa detik dan cobalah memotong atau menyalin lagi.T40596T405962021Central Library (Referens)Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
T405962021
Publisher
Inderalaya : Prodi Sistem Informasi, Fakultas Ilmu Komputer Universitas Sriwijaya.,
Collation
xiii, 75 hlm,: ilus.; 29 cm
Language
Indonesia
ISBN/ISSN
-
Classification
005.360 7
Content Type
Text
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
Prodi Sistem Informasi
Program untuk Komputer Personal, Sistem Informasi
Specific Detail Info
-
Statement of Responsibility
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No other version available

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