Image of PENERAPAN ELECTRONIC - CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) PADA SISTEM INFORMASI PELAYANAN PT. BERKAT KASIH TRI TUNGGAL DENGAN MENGGUNAKAN METODE SERVQUAL (SERVICE QUALITY)

Skripsi

PENERAPAN ELECTRONIC - CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) PADA SISTEM INFORMASI PELAYANAN PT. BERKAT KASIH TRI TUNGGAL DENGAN MENGGUNAKAN METODE SERVQUAL (SERVICE QUALITY)

Penilaian

0,0

dari 5
Penilaian anda saat ini :  

PT. Berkat Kasih Tri Tunggal is a company engaged in the field of General Suppliers and contractors serving medium and large companies, both private and government. As a company engaged in the procurement of goods and services that was founded in 2020, the company strives to continuously improve its services so that it can provide better services. Therefore, to support the company's goals as an effort to improve service quality, it is necessary to implement a website-based ECRM system that can help companies improve service quality. To find out what services need to be prioritized on the E-CRM system to be built, it is necessary to measure and analyze through a questionnaire, in this study the measurement and analysis was carried out using the servqual method. The results of this study will implement a website-based E-CRM system that can help companies provide better services.

Availability
Inventory Code Barcode Call Number Location Status
2107002553T56234T562342021Central Library (Referens)Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
T562342021
Publisher
Inderalaya : Prodi Sistem Informasi, Fakultas Ilmu Komputer Universitas Sriwijaya.,
Collation
xxi, 147 hlm,: ilus,; 29 cm
Language
Indonesia
ISBN/ISSN
-
Classification
005.360 7
Content Type
Text
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
Prodi Sistem Informasi
Program untuk Komputer Personal, Sistem Informasi
Specific Detail Info
-
Statement of Responsibility
Other version/related

No other version available

File Attachment
Comments
You must be logged in to post a comment