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STRATEGI CUSTOMER RELATIONSHIP MANAGEMENT DALAM MENANGANI KELUHAN PELANGGAN (…
Shadrina, Rasya Nur

PT. PLN (Persero) ULP Rivai merupakan Badan Usaha Milik Negara yang bergerak di bidang ketenagalistrikan. Setiap tahunnya perusahaan ini mengalami kenaikan jumlah pelanggan yang cukup tinggi sehing…

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xiv, 131 hlm.; ilus.; 29 cm
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T1419592024
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