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PENGARUH SERVICE RECOVERY TERHADAP KEPUASAN PELANGGAN PADA JASA PENGIRIMAN BA…
Rahmayanti, Soumi

This study aims to determine the Effect of Service Recovery on Customer Satisfaction on J&T Express Freight Forwarding Services in Palembang City, either partially or simultaneously. This type of r…

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xviii, 71 hlm.; tab.; 29 cm.
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T578892021
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