Humanoid Service Robots
Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and c…
- Edition
- 1
- ISBN/ISSN
- 978-3-658-34440-5
- Collation
- xxii, 232p.:ill
- Series Title
- Neue Perspektiven der marktorientierten Unternehmensführung
- Call Number
- 658 Mer h
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