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ANALISIS KESENJANGAN KUALITAS JASA TERHADAP KEPUASAN KONSUMEN DENGAN METODE S…
Febrianto, Indro Agus

Penelitian ini bertujuan untuk 1) mengetahui kualitas layanan dalam kepuasan konsumen dengan menghitung kesenjangan antara harapan konsumen LBPP-LIA Palembang dengan persepsi atas layanan yang mere…

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xiv, 83 hlm.: Ilus., tab.; 29 cm
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T44298
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CHEMISTRY IN THE LABORATORY; A Study of Chemical and Physical Changes
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