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PENGARUH KUALITAS PELAYANAN DAN LOYALTY PROGRAM TERHADAP LOYALITAS PELANGGAN …
Alghifari, M Syahnan

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan loyalty program terhadap loyalitas pelanggan di Gramedia World Palembang. Metode yang digunakan dalam penelitian ini adalah…

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xv, 64 hlm.: ilus., tab.; 29 cm
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T1657752025
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